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Certificate Authority Error Message

You may try to open our website, especially from a different computer, and see this message:

There is a problem with this website's security certificate. The security certificate presented by this website was not issued by a trusted certificate authority. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. Recommendation We recommend that you close this webpage and do not continue to this website. If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting. When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com. If you choose to ignore this error and continue, do not enter private information into the website. For more information, see "Certificate Errors" in Internet Explorer Help.

 

When the website is Radiology, or some other UW website, how can you designate it as a trusted website?

Open https://www.washington.edu/computing/ca/

This opens the UW Technology page "Install the UW Services CA Certificate." On the top right, click "Install the UW Services CA Certificate Now!”

Click this should open a dialogue box, “You have been asked to trust “UW Services CA for the following purposes." *** And "Do you want to trust [website name] for the following purposes?"

 

I checkmarked the option to trust this for websites, then clicked OK. This gave me my original Install page. Below the Install button top right, there is a button “Test this browser.” This opened the following message:

UW Services CA test page

QUESTION: Did you arrive here without any security alerts or warnings?

  • YES - This test page uses a certificate issued by the UW Services Certificate Authority. If you reached this page without any alerts or warnings from your browser, you have successfully installed the UW Services CA Certificate into your browser.
  • NO - If your browser warned you about the validity of this test page's security certificate, or the certificate authority is unrecognized, you may not have successfully installed the UW Services CA Certificate.

 

When you first get this message, if you don't wish to install the certificate at an unfamiliar computer, another more temporary quick workaround is to click the option to continue viewing the site in question. This will allow you to see and even edit the site, but the url at the top will be in pink! (And there will be a red flag at the top mentioning a Certificate Authority error.) Interesting note: when a user tried to switch to logged-out view by deleting "s" from the "https://" in the url, the pink url refused to allow log-out mode! Perhaps a non-trusted site does not have the same functional options.

General rule: When you are working on any non-trusted site, don't any personal information!!!

(***Actually I tested this yesterday, and it gave me only a white unresponsive screen with the message "Initiating installation of the UW Services CA Certificate..." It also asked me to allow installation of "MS Active X add-ons when updating certificate authority." Eventually I closed the screen. Still investigating this!)

 

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